DumpsterBossPro Blog — Quotes & Booking

Letting Repeat Customers Request a Dumpster From the Customer App

The first order from a new customer takes work: questions, sizing, a quote, follow-up, details. The second order should not. A repeat customer already knows your sizes, your terms and your drivers. Making them call and go through the same conversation again is a waste of their time and yours.

Using Two-Way Texting to Close Dumpster Quotes Faster covered texting. This guide covers the customer app, where repeat customers can handle much of it themselves.

What Customers Can Do in the App

In the DumpsterBossPro customer app, customers can request a service, see their invoices, pay online, keep a card on file, watch the driver on a live map and choose which alerts they get. It is the self-service side of an ongoing relationship with a good customer.

Requests from the app land in the same place as phone and web requests, on the Waiting List with the live map. Your office still confirms and schedules them, so you stay in control of what goes on the truck.

The app is for customers who already know you. A first-time homeowner still usually needs the quote and the conversation. But once someone has rented from you and liked it, the app turns the next order into a quick request instead of a phone call during your busiest hour.

Who Benefits Most

Contractors are the obvious fit. A remodeler who orders a can every couple of weeks does not want to call for each one. Property managers who clean out units after move-outs are another. So are businesses that need regular service. Even homeowners who do a project every year or two appreciate not having to explain everything again.

The more often a customer orders, the more the app saves both of you. Encourage your regulars to use it, and show them how at the end of their next delivery.

A good moment to introduce the app is right after a smooth first rental. The customer is happy, the can was where they wanted it and the invoice matched the quote. Tell them that next time they can request a can from the app in a minute, without waiting on hold.

Requesting Swaps and Pickups

Repeat customers often need more than a new delivery. They want a full can swapped for an empty one or the can picked up because the job is done. Requesting those through the app means no voicemail, no missed call and a clear record of when they asked.

That record matters. When a customer says they called for pickup on Monday and the can sat until Thursday, a dated request settles it. Rental days and the daily rate after are tracked on the job, so the record also explains any extra days.

Ask your regulars to request through the app rather than texting the owner's personal cell. A request in the app reaches the whole office and lands on the Waiting List. A text to one person's phone reaches whoever happens to be holding that phone, which is not a system.

Invoices and Payments in One Place

Customers can see their invoices and pay online in the app, and they can keep a card on file. For contractors with several jobs running, seeing invoices in one place helps their office keep track. For homeowners, paying from their phone the day the invoice arrives means you get paid faster.

Card on file and auto-billing make repeat orders simpler still. A good customer should not have to type in a card number every time they rent from you.

Prepayments work too, for customers who prefer to pay ahead. Whatever the customer chooses, the payment lands against their invoice, so your office is not matching checks to jobs by hand.

Live Driver Map and Alerts

On delivery day, customers can see the driver on a live map and choose the alerts they want. That cuts the where is my dumpster calls, and it lets a contractor plan when to have someone on site to show the driver where the can goes.

Alert choices matter too. Some customers want every update, others just want to know when the truck is close. Letting them choose keeps your messages welcome instead of annoying.

Make the App Part of the Relationship

The customer app is not a replacement for good service on the phone. It is a way to make the second and third order easy for people who already trust you. The fewer steps between a customer needing a can and you getting the order, the more of their business you keep.

For how the customer app fits into quotes, orders and dispatch, see Dumpster Rental Quote & Booking Software. Next, how contractor accounts with multiple job sites get booked and billed.