DumpsterBossPro Blog — Contractor Accounts

Reports by Account: Which Contractors Actually Make You Money

Most roll-off owners have a gut feeling about their best contractors. The gut is usually right about the top two and wrong about the rest. The builder who calls the most may not be the one who pays the best. The remodeler you barely think about may quietly be one of your steadiest earners.

Tags and custom fields from Tags and Custom Fields for Contractor Accounts: Job Numbers, Supers and Billing Notes organize the accounts. Reports tell you what they are worth.

What to Look at by Account

Start with three things for each contractor: how much work they gave you, how much you invoiced, and how much they paid. DumpsterBossPro reports show work and invoiced versus paid by account. Sort by invoiced to see your biggest accounts; compare invoiced to paid to see who is slow.

Look across months, not just one. A contractor who sends a lot in spring and nothing in winter is a different kind of account from one who sends a steady amount all year.

Reports are not just for the owner. A dispatcher who knows which accounts matter most will make better calls on a busy morning. A bookkeeper who knows which accounts are slow can focus follow-up where it counts.

Spotting the Account Going Quiet

The most valuable thing a report can show is a contractor slowing down. A builder who had cans out every week and now has none for a month has either run out of work or found another hauler. Either way, you want to know now, not in three months.

Pull the list of accounts with no recent jobs and call. Sometimes the answer is simple: the super who liked you moved to another builder. Sometimes it is a problem you can fix. You only learn either if you ask.

Watch the opposite too. A contractor whose volume jumps suddenly may have just won a big contract or lost their other hauler. Either way, it is a good moment to call, thank them and make sure the extra work is going smoothly.

Comparing Account Types

With accounts tagged by type, compare builders, roofers, remodelers and property managers. Look at volume, tonnage overage, extra days and how fast each group pays. Patterns appear quickly. Roofers may produce the most overage. Property managers may pay slowest but rarely dispute anything.

Use those patterns to decide where to market and how to price. If one account type consistently earns more per can, it deserves more attention.

If you tag by area, compare areas as well. A part of town that produces lots of contractor work but is far from your yard may justify a different pricing or swap approach.

Overage and Extra Days by Account

Extra days and per-ton overage are where a lot of contractor margin lives. Reports by account show which contractors generate them. A contractor who runs long on every job may need a conversation about swap timing; one who is always overweight may need a bigger can or separated loads.

Neither is a problem as long as the charges are billed and paid. They become a problem when they cause disputes, which clear invoices and good communication prevent.

It also tells you where to look first if margin slips. If overage revenue drops while volume holds, check whether scale-ticket weights are being entered on every job.

Payment Behavior

Compare invoiced to paid by account to see who pays reliably. Contractors on card on file and auto-billing usually pay on time automatically. Accounts that do not may need payment follow-ups, a better billing contact, or a clearer invoice.

DumpsterBossPro does not set credit limits, so decisions about holding service or changing terms are yours. Reports give you the facts to make those decisions calmly.

Payment speed by account is also a good signal of the health of the relationship. A contractor who suddenly pays slower may be unhappy with something, and the bookkeeper is often the first to hold an invoice when the field complains.

Turning Reports Into Action

A report is only useful if it changes what you do. Pick a monthly routine: check the top accounts, the quiet accounts and the slow payers, and decide one action for each. Over a year, that routine is the difference between a list of customers and a managed set of relationships.

Next, the guide covers importing your contractor list. For how reports fit into contractor accounts, see the DumpsterBossPro contractor dumpster rental software page.